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CUSTOMER FOCUSSED
QUALITY DRIVEN

Some FAQs'

We have put together some questions we regularly get asked by our customers and potential customers, hopefully they will answer your questions but if you do have any questions, then please use the form here

Boilers (5)

There are three main types of gas boilers, combination boiler, system boiler and regular boiler. Take a look at our detailed explanation

A combination boiler provides heating and hot water, if you have a combination boiler you won’t have a hot water cylinder. This is because your boiler gives you hot water every time you turn your tap on.

A system boiler is a cross between a regular boiler and a combination boiler. As a result, the system boiler has the components of a regular boiler and some of a combination boiler. It circulates the water for the radiators and hot water via an internal pump.

With a system boiler you have a hot water cylinder and components to control the heating and hot water demand.

A regular boiler is what heats your heating and your hot water. Unlike the system or combination boiler it has a water tank in the loft area to supply the water for the boiler to heat the water. It also has a hot water cylinder in your airing cupboard.

The tank in the loft acts as a way of catching the water that gets “vented out”. It is commonly referred to as a feed and expansion tank – F&E

If we are doing a straight swap and your heating system is clean, then we should be able to do the installation in one day. If your system is not clean then we would need to book in another day to flush and clean your system

Heating Systems (2)

We are qualified and experienced in all aspects of central heating and hot water demands. We can install all types of heating systems, including radiator installation and moving

The simple answer is yes, we can install underfloor heating systems. Sometimes we will bring in an underfloor heating manufacturer to design the system for us to install. This is so that we get it right from the beginning.

Pricing (3)

Currently, we do not offer boiler service and breakdown cover. However, we are constantly looking at ways to help improve our services to our customers and are keeping this under review.

In the meantime, we do offer a fixed price boiler repair service

For a full breakdown of our prices, please see our prices page

Yes! We believe that unless we can fix your boiler then you should not be charged. We pride ourselves on being able to fix 99% of your boiler breakdowns on our first visit.

Smart Controls (3)

A smart control is an internet controlled thermostat which learns how to heat your home. It can be controlled either manually or remotely via an app on your smart device, like your phone. So when you go away and you forget to turn your heating off, you can do it remotely, thus saving you money and turning it on before you get home.

We will install the smart control of your choice including Nest & Hive

We are unable to endorse any particular product as they are all as good as each other. However, we prefer Nest as it is developed by Google and is a “Learning Thermostat”. This means it learns your schedule and how your home heats up and cools down.

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